Right of Withdrawal

Start of the Withdrawal Policy

Consumers have the following right of withdrawal:

You have the right to withdraw from this contract within fourteen (14) days without giving any reason. The withdrawal period is fourteen days from the day you or a third party named by you, who is not the carrier, has taken possession of the goods.

To exercise your right of withdrawal, you must inform us (products with soul GmbH,  Liegnitzer Str. 9, 33098 Paderborn, Deutschland, Telefon: +49 (0) 30 509 66512, E-Mail: shop@soulbottles.com)  by means of a clear statement (e.g., an email, a letter sent by post, or a fax) about your decision to withdraw from this contract. You may use the attached sample withdrawal form, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient that you send the notification of exercising the right of withdrawal before the withdrawal period expires.

Withdrawal of Personalized Products

Personalized products cannot be withdrawn from, in accordance with Article 16 (c) of Directive 2011/83/EU (§ 312g para. 2 no. 1 BGB).

Consequences of Withdrawal

If you withdraw from this contract, we will refund all payments received from you, including delivery costs (except for additional costs arising from selecting a different type of delivery than the cheapest standard delivery we offer), without undue delay and at the latest within fourteen days from the day we receive your withdrawal notice.

For this refund, we will use the same payment method you used for the original transaction unless expressly agreed otherwise with you. In no case will you be charged any fees for this refund. We may withhold the refund until we have received the returned goods or until you have provided proof that you have sent back the goods, whichever is earlier.

You must return or hand over the goods to us (Logiful c/o soulbottles, Ringstraße 2, 04749 Ostrau, Germany) without undue delay and in any event no later than fourteen days from the day you inform us about the withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period expires.

You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods if this loss in value results from handling the goods beyond what is necessary to establish their nature, characteristics, and functioning.

End of the Withdrawal Policy

Sample Withdrawal Form

(If you wish to withdraw from the contract, please fill out this form and send it back.)

• To: products with soul GmbH,  Liegnitzer Str. 9, 33098 Paderborn, Deutschland, E-Mail: hello@soulbottles.com
• I/we () hereby withdraw from the contract concluded by me/us () regarding the purchase of the following goods ()/the provision of the following service ():
• Ordered on () / received on ()
• Name of consumer(s)
• Address of consumer(s)
• Signature of consumer(s) (only for notifications on paper)
• Date

(*) Delete as appropriate.