Terms and Conditions

General Terms and Conditions

The general terms and conditions for our merchants and businesses can be found here.

1. General Information

Your contractual partner is:

soulproducts GmbH
Ritterstr. 3
10969 Berlin

Hereinafter referred to as "soulproducts." By agreeing to these Terms and Conditions, they become an integral part of the contract concluded between you and soulproducts. These Terms and Conditions are valid from August 15, 2016.

2. Scope of the Terms and Conditions (T&Cs)

These T&Cs apply to all products offered by soulproducts in the webshop. By placing an online order, the customer agrees to and is bound by these T&Cs. The version valid at the time of contract conclusion is binding. Deviating, opposing, or supplementary T&Cs shall not become part of the contract, even if acknowledged, unless explicitly agreed upon by soulproducts.

3. Responsibility, Contract Conclusion, and Invoicing

The responsibility for articles, designs, and webshop layout lies with soulproducts.

The offers in the webshop constitute a non-binding invitation to order and purchase. All offers are subject to change.

By submitting the completed online order form, the customer makes a binding offer to conclude a purchase contract. Receipt of this order is immediately confirmed, but the confirmation does not constitute acceptance of the order. The contract is only concluded upon acceptance of the order, at the latest when soulproducts ships the ordered product. soulproducts reserves the right to reject an order due to product unavailability.

soulproducts explicitly reserves the right to make reasonable deviations from descriptions, representations, and information in electronic documents, flyers, catalogs, or other written materials concerning color, dimensions, weight, design, and similar characteristics due to technical production processes. Acceptable deviations include minor air bubbles in glass (<3mm), small printing errors, or slight deviations at the seam (<5mm).

The customer agrees to receive invoices electronically.

4. Right of Withdrawal – Withdrawal Policy

Consumers have the following right of withdrawal:

You have the right to withdraw from this contract within fourteen days without stating a reason. The withdrawal period is fourteen days from the day you or a third party designated by you (not the carrier) takes possession of the goods.

To exercise your right of withdrawal, you must inform us (soulproducts GmbH, Ritterstr. 3, 10969 Berlin, Germany, Phone: +49 (0) 30 509 66512, Email: shop@soulbottles.com) via an explicit declaration (e.g., a letter sent by mail, fax, or email) of your decision to withdraw from this contract. You may use the attached sample withdrawal form, though it is not required. To meet the withdrawal deadline, it is sufficient to send the notification before the withdrawal period expires.

Consequences of Withdrawal

If you withdraw from this contract, we must refund all payments received from you, including delivery costs (except for additional costs arising from choosing a different delivery method than our standard, lowest-cost delivery), without delay and at the latest within fourteen days from the day we receive notification of your withdrawal. We will use the same payment method you used in the original transaction unless explicitly agreed otherwise; in no case will you be charged fees for this refund. We may withhold reimbursement until we have received the returned goods or you provide proof of their return, whichever occurs first.

You must return or hand over the goods to us (soulproducts GmbH, Ritterstr. 3, 10969 Berlin, Germany) immediately and no later than fourteen days from the day you notify us of your withdrawal. The deadline is met if you dispatch the goods before the fourteen-day period expires. You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods if it results from handling beyond what is necessary to determine their nature, characteristics, and functionality.

Water filters can only be returned if they are unused and in their original packaging.

Sample Withdrawal Form

(If you want to withdraw from the contract, please fill out this form and send it back.)

• To: soulproducts GmbH, Ritterstr. 3, 10969 Berlin, Germany, Email: hello@soulbottles.com

• I/we () hereby withdraw from the contract concluded by me/us () regarding the purchase of the following goods ()/provision of the following service ():

• Ordered on ()/Received on ()

• Name of the consumer(s)

• Address of the consumer(s)

• Signature of the consumer(s) (only for paper notifications)

• Date

(*) Delete as appropriate.

5. Prices and Payment Terms

Unless otherwise stated, the prices listed in the soulbottles webshop include the statutory VAT. Additional costs, such as packaging, shipping, and insurance, are not included in the prices and are borne by the customer. Prices are in EURO. Discounts or reductions require explicit agreement.

The buyer is obligated to pay the full purchase price upon contract conclusion. Payments must be received by soulproducts on the due date.

Payment options include cash on delivery, prepayment, PayPal, instant bank transfer, credit card, and direct debit. soulproducts reserves the right to exclude specific payment methods based on the order value and shipping region. For prepayments, the order is shipped only after full payment.

soulproducts may use trusted third-party services for payment processing. If a customer defaults on payment, soulproducts may assign claims to a collection agency and forward necessary personal data.

6. Default Interest, Reminder, and Collection Fees

If the payment deadline is exceeded, the buyer will be charged default interest of 5% p.a. For businesses, soulproducts reserves the right to claim higher damages.

7. Delivery, Risk Transfer, and Retention of Title

Delivery occurs within 21 days of order receipt, usually within 7 days. Delivery is made via a shipping provider chosen by soulproducts, with shipping costs depending on order value and destination. Current shipping prices are available at www.soulbottles.com.

Goods remain the property of soulproducts until full payment is received.

8. Custom Orders

Custom orders follow the design specifications agreed upon. They cannot be exchanged or returned and require full prepayment.

9. Warranty

soulproducts provides warranties as per legal requirements. Customers can request defect rectification or replacement. If a defect cannot be remedied, they may withdraw from the contract or demand a price reduction.

10. Liability and Product Liability

Liability for damages is excluded unless due to intent, gross negligence, or breach of essential contractual obligations. Liability under the Product Liability Act remains unaffected.

11. Formal Requirements

Customer statements must be in written form and sent to soulproducts GmbH, Ritterstr. 3, 10969 Berlin, Germany.

12. Validity

If any provision of these T&Cs is or becomes invalid, the remaining provisions remain unaffected. The invalid provision will be replaced with one that closely aligns with its purpose.

13. Packaging Identification

France: ADEME unique identifier: FR208746_01YAMU for household packaging at CITEO.